National Call Center Conference

October 14-17, 2018Park MGMThe credit union conference has been helping credit unions across the Nation and Canada come together at this one-of-a-kind unique credit union specific conference for the last 22 years.


Ever think of yourself as a Super Hero?  Well for the members calling your credit union you could be that hero.  You are most likely their first point of communication when they need help solving their financial concerns.  You can be the person to save the day!  Join Kevin Brown, VP of Marketing for SERVPRO, for “The Hero Effect: Being your Best When it Matters the Most”. Listen to Celeste Cook, Founder and President of cuStrategies as she shares how to “Transform your staff from Order Takers to Financial Solution Partners”.

A Hero doesn’t have to work alone.  Often it takes a combined effort.  Get excited about CULTURE and learn how to strengthen and build a team.  Regardless if you are the individual hero or you are working as a team,  some times it is a battle out there!  How do you manage? Listen to Jay Minnucci, President and Founder of Service Agility as he shares “Metrics/KPI’s – Small verses Large Call Centers”.

Hero’s can get a bad rap even when accomplishing good.  Listen to Dr. Samuel Jones as he shares how to turn feedback into favor in his session ” Scoring G.O.A.L.s/ that Matter”.

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